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Frequently Asked Questions
How do I create an account?
Download the Sufranest app from the App Store or Google Play, then sign up using your Google or Apple account. It only takes a few seconds!
How do I become a merchant?
When creating your account, select "Merchant" as your user type. You'll be able to set up your market profile and start listing products immediately.
How do push notifications work?
You'll receive notifications about order updates, new offers in your area, and special promotions. You can customize notification preferences in the app settings.
How do I change my delivery address?
Go to Settings → Profile → Edit Address. Your new address will be used for all future orders, and you'll see markets near your new location.
What payment methods are accepted?
Payment methods vary by merchant. Most accept cash on delivery, and some offer digital payment options. Check each market's payment options before ordering.
How do I delete my account?
Go to Settings → Account → Delete Account, or email us at support@sufranest.com with your request. All your data will be permanently deleted within 30 days.
I found a bug. How do I report it?
Please email us at support@sufranest.com with details about the issue, including your device type and steps to reproduce the bug. We appreciate your help!