How Can We Help?

Search our help center or browse categories below

🚀

Getting Started

Learn the basics of using Sufranest

👤

Account & Profile

Manage your account settings

🛒

Orders & Shopping

Everything about placing orders

💳

Payments

Payment methods and billing

🏪

For Merchants

Guide for market owners

🔔

Notifications

Managing push notifications

Getting Started

How to create an account

Step-by-step guide to signing up with Google or Apple

Read more →

Navigating the app

Tour of the main features and how to use them

Read more →

Finding markets near you

How location services help you discover local markets

Read more →

Placing your first order

Complete guide to ordering from local merchants

Read more →

Account Management

Updating your profile

How to change your name, photo, and contact information

Read more →

Managing delivery addresses

Add, edit, or remove delivery addresses

Read more →

Notification preferences

Control what notifications you receive

Read more →

Deleting your account

How to permanently delete your Sufranest account

Read more →

For Merchants

Setting up your market

Create your market profile and get started selling

Read more →

Adding products and offers

How to list your products with photos and descriptions

Read more →

Managing orders

Accept, process, and fulfill customer orders

Read more →

Promoting your market

Tips for attracting more customers

Read more →

Troubleshooting

Can't sign in

Solutions for login and authentication issues

Read more →

App crashes or freezes

How to resolve technical issues with the app

Read more →

Not receiving notifications

Fix push notification problems

Read more →

Payment problems

Resolving payment and transaction issues

Read more →

Still Need Help?

Can't find what you're looking for? Our support team is here to help!

Contact Support