Privacy Policy
Last Updated: October 27, 2025
At Sufranest, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Your Privacy Matters: We will never sell your personal data to third parties. Your information is used solely to provide and improve our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, profile picture (via Google or Apple Sign-In)
- Profile Data: Display name, telephone number, delivery address
- Merchant Information: Business name, market details, product listings (for merchant accounts)
- Order Information: Purchase history, order preferences
- Communications: Messages sent through our support system
1.2 Automatically Collected Information
- Location Data: Your city/region to show nearby markets and relevant offers
- Device Information: Device type, operating system, unique device identifiers
- Firebase Cloud Messaging Token: For push notifications
- Usage Data: App interactions, features used, time spent in app
- Log Data: IP address, browser type, access times
1.3 Third-Party Authentication
When you sign in with Google or Apple, we receive:
- Email address
- Name and profile picture
- Unique identifier from the authentication provider
We do not receive your Google or Apple password.
2. How We Use Your Information
2.1 To Provide Services
- Create and manage your account
- Process orders and transactions
- Display relevant markets and products based on your location
- Enable communication between customers and merchants
- Provide customer support
2.2 To Improve Our Services
- Analyze usage patterns to enhance user experience
- Develop new features and functionalities
- Fix bugs and technical issues
- Conduct research and analytics
2.3 To Communicate With You
- Send order confirmations and updates
- Notify you about new offers in your area
- Send push notifications about relevant deals and promotions
- Respond to your inquiries and support requests
- Send important service announcements
2.4 For Safety and Security
- Detect and prevent fraud
- Monitor for suspicious activity
- Enforce our Terms and Conditions
- Comply with legal obligations
3. How We Share Your Information
3.1 With Merchants
When you place an order, we share necessary information with the merchant including your name, contact details, and delivery address to fulfill your order.
3.2 Service Providers
We share data with trusted third-party service providers who assist us in operating our app:
- Firebase (Google): Authentication, push notifications, analytics
- Cloud Hosting: Server infrastructure and data storage
- Payment Processors: Secure payment processing (when applicable)
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal processes.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.5 With Your Consent
We may share information for other purposes with your explicit consent.
4. Data Storage and Security
4.1 Data Storage
- Your data is stored on secure servers
- We use industry-standard encryption for data transmission
- Database access is restricted and monitored
4.2 Security Measures
- SSL/TLS encryption for data in transit
- Firebase Admin SDK for secure authentication
- Regular security audits and updates
- Access controls and authentication requirements
- Rate limiting to prevent abuse
4.3 Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time.
5. Your Privacy Rights
5.1 Access and Update
You can access and update your profile information at any time through the app settings.
5.2 Data Deletion
You have the right to request deletion of your personal data. Contact us at support@sufranest.com to initiate account deletion.
5.3 Notification Preferences
You can manage push notification settings in your device settings or app preferences.
5.4 Location Services
You can disable location services in your device settings, though this may limit certain app features.
5.5 Download Your Data
You can request a copy of your personal data by contacting support@sufranest.com.
6. Children's Privacy
Sufranest is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
7. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.
9. Cookies and Tracking
We use Firebase Analytics and similar technologies to collect usage data and improve our services. These help us understand how users interact with our app.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
- In-app notifications
- Email to your registered address
- Updates to this page with a new "Last Updated" date
Your continued use of Sufranest after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@sufranest.com
- Through the app: Settings → Help & Support
Your Trust is Important: We are committed to being transparent about our data practices. If you have any concerns about how we handle your information, please don't hesitate to reach out.
12. Specific Regional Rights
12.1 European Users (GDPR)
If you are in the European Economic Area, you have additional rights including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
12.2 California Users (CCPA)
California residents have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of the sale of personal information
- Request deletion of personal information
- Non-discrimination for exercising privacy rights